Frequently Asked Questions


How do I make a purchase?

Call, chat, or email us. BZ Defense sales representatives are ready to understand your requirement, determine what are the best options, send you a price quote and help you navigate the government buying process.

How do I claim a manufacturer's warranty?

Not every manufacturer offers warranties. If the product does have a warranty, you will typically find that information listed on our website alongside its features and price. If your product is simply defective, please contact our customer service via email or at +1 (888) 305-5357. We will determine if the item is covered under the manufacturer's warranty and get your return squared away.

What do you have in stock?

Call, chat or email us and we will research item availability. BZ Defense maintains minimal stock of commonly purchased equipment. 

What happens if I purchase an item on backorder?

If an item is on backorder, you have a couple of options. Orders are filled in the order they are received. If you would like to hold a place in line, don't make any changes to your order. The moment your backordered item becomes available, we will ship it out via UPS Ground at no additional charge. Don't feel like waiting? We'll help you replace the backordered item with a similar in-stock item. You can also remove the backordered item from your order for a full refund. This will not affect any other in-stock items on your order; those items will ship immediately.

Do you ship to APO/FPO-based addresses?

Yes we do! Army Post Offices (APO) and Fleet Post Offices (FPO) make it possible to ship packages from our store. Allow eight weeks for delivery. All orders sent to APO/FPO-based address must be delivered by the United States Postal System (USPS). 

What items does BZ Defense has on GSA?

BZ Defense has a broad list of categoreis and products on our GSA MAS schedule. You can view a list of manufacturers on GSA Advantage website and search for BZ Defense LLC as the contractor. Don’t hesitate to call us if you’re looking for a specific item; we are constantly adding and modifying these contracts to better serve you.

What are BZ Defense government ID codes; specifically, NAICS Code, DUNS Number, and CAGE Code?

NAICS Code: BZ Defense is classified under 70+ NAICS codes. Please call us to confirm eligibility.
DUNS: 078766273
CAGE Code: 6VZ45


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